Crash when DVC4 closes

The previous Daslight version

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PolDavril
Posts: 477
Joined: Tue Nov 17, 2015 6:48 pm
Operating System: Windows
Location: Belgium
Contact:

Crash when DVC4 closes

Post by PolDavril »

Hi,

I get the same crash error as before with the latest beta (2015.12.15).
It happens after DVC4 exists.
Due to module Qt5Core.dll ?

Windows 8.1
Toshiba Satellite 64-bit

-------------------------------------------

Problem signature:
Problem Event Name: APPCRASH
Application Name: DVC4.exe
Application Version: 15.1215.5920.739
Application Timestamp: 567024b8
Fault Module Name: Qt5Core.dll
Fault Module Version: 5.4.1.0
Fault Module Timestamp: 559ce819
Exception Code: c0000005
Exception Offset: 001016c9
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: d1d9
Additional Information 4: d1d94a13d3609d6b740644c12508f581

-----------------------------------------------------
Jp
Posts: 251
Joined: Thu Dec 03, 2015 10:14 am
Operating System: Windows
Location: France

Post by Jp »

Hi
Did you sent the crash report ?
Don't forget to mark the post as answered when you find the answer to your question ;)
Please use the "Operating System" field in your preferences for better support :)

JRock
PolDavril
Posts: 477
Joined: Tue Nov 17, 2015 6:48 pm
Operating System: Windows
Location: Belgium
Contact:

Post by PolDavril »

Sorry, what do you mean with "crash report" ?
I've just copy-pasted the problem details given in the window:

"Computerized Lighting Controller has stopped working"
"Windows can check for a solution to the problem."
-> Check online for a solution and close the program
-> Close the program
The "view problem details" content is the text I copied here in the post.

A second window titled "Crash Reporter" appears with the message "This application is run after a crash to report the problem to the application vendor. It should not be run directly.".

Indeed, there is another XML file with technical information. Here it is.

----------------------------------------------------
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="DVC4.exe" FILTER="CMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="CrashReporter.exe" SIZE="56320" SIZE_OF_IMAGE="0x12000" CHECKSUM="0x82F79423" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/01/2015 14:59:39" FROM_LINK_DATE="12/01/2015 14:59:39" UPTO_LINK_DATE="12/01/2015 14:59:39" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xFD5476E6" />
<MATCHING_FILE NAME="DASAudioAnalyzer.dll" SIZE="103424" SIZE_OF_IMAGE="0x1D000" CHECKSUM="0x544DDAE3" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/15/2015 14:31:29" FROM_LINK_DATE="12/15/2015 14:31:29" UPTO_LINK_DATE="12/15/2015 14:31:29" EXPORT_NAME="DASAudioAnalyzer.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xC0D739B6" />
<MATCHING_FILE NAME="DVC4.exe" SIZE="15732736" SIZE_OF_IMAGE="0xF0C000" CHECKSUM="0x867341ED" BIN_FILE_VERSION="15.1215.5920.739" BIN_PRODUCT_VERSION="2.0.0.0" PRODUCT_VERSION="2.0" FILE_DESCRIPTION="Computerized Lighting Controller" COMPANY_NAME="Nicolaudie Europe" PRODUCT_NAME="" FILE_VERSION="15.1215.5920.739" ORIGINAL_FILENAME="" INTERNAL_NAME="" LEGAL_COPYRIGHT="Copyright (C) 2015 Nicolaudie Europe" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" FROM_BIN_FILE_VERSION="15.1215.5920.739" FROM_BIN_PRODUCT_VERSION="2.0.0.0" UPTO_BIN_FILE_VERSION="15.1215.5920.739" UPTO_BIN_PRODUCT_VERSION="2.0.0.0" LINK_DATE="12/15/2015 14:33:28" FROM_LINK_DATE="12/15/2015 14:33:28" UPTO_LINK_DATE="12/15/2015 14:33:28" VER_LANGUAGE="French (France) [0x40c]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x9E424FAE" />
<MATCHING_FILE NAME="QtDasword.dll" SIZE="6234112" SIZE_OF_IMAGE="0x648000" CHECKSUM="0x7BCE9E1A" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/03/2015 16:43:46" FROM_LINK_DATE="12/03/2015 16:43:46" UPTO_LINK_DATE="12/03/2015 16:43:46" EXPORT_NAME="QtDasword.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xADF04F20" />
<MATCHING_FILE NAME="QtOem.dll" SIZE="1759232" SIZE_OF_IMAGE="0x1B2000" CHECKSUM="0xF006A411" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/03/2015 16:37:41" FROM_LINK_DATE="12/03/2015 16:37:41" UPTO_LINK_DATE="12/03/2015 16:37:41" EXPORT_NAME="QtOem.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xA4DE4961" />
<MATCHING_FILE NAME="updater.exe" SIZE="512000" SIZE_OF_IMAGE="0x7F000" CHECKSUM="0xB1907E38" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="11/17/2015 09:28:22" FROM_LINK_DATE="11/17/2015 09:28:22" UPTO_LINK_DATE="11/17/2015 09:28:22" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xAAC17F88" />
<MATCHING_FILE NAME="XEELBasicSDK.dll" SIZE="788992" SIZE_OF_IMAGE="0xC5000" CHECKSUM="0xFB89DE3C" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/11/2015 14:24:38" FROM_LINK_DATE="12/11/2015 14:24:38" UPTO_LINK_DATE="12/11/2015 14:24:38" EXPORT_NAME="XEELBasicSDK.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xBFCD5656" />
<MATCHING_FILE NAME="XEffectEngineLibrary.dll" SIZE="432640" SIZE_OF_IMAGE="0x6E000" CHECKSUM="0xF7CDB66F" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/11/2015 14:24:56" FROM_LINK_DATE="12/11/2015 14:24:56" UPTO_LINK_DATE="12/11/2015 14:24:56" EXPORT_NAME="XEffectEngineLibrary.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x36ED3FF7" />
<MATCHING_FILE NAME="Effects\CurveEffects.dll" SIZE="210944" SIZE_OF_IMAGE="0x36000" CHECKSUM="0xA150D873" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/11/2015 14:29:34" FROM_LINK_DATE="12/11/2015 14:29:34" UPTO_LINK_DATE="12/11/2015 14:29:34" EXPORT_NAME="CurveEffects.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xCCA1C47" />
<MATCHING_FILE NAME="Effects\ImagesEffects.dll" SIZE="248320" SIZE_OF_IMAGE="0x3F000" CHECKSUM="0x31163D09" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/11/2015 14:29:07" FROM_LINK_DATE="12/11/2015 14:29:07" UPTO_LINK_DATE="12/11/2015 14:29:07" EXPORT_NAME="ImagesEffects.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xE74BC0F0" />
<MATCHING_FILE NAME="Effects\MatrixEffects.dll" SIZE="292864" SIZE_OF_IMAGE="0x4A000" CHECKSUM="0x35C33F38" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/11/2015 14:29:51" FROM_LINK_DATE="12/11/2015 14:29:51" UPTO_LINK_DATE="12/11/2015 14:29:51" EXPORT_NAME="MatrixEffects.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x40D4A685" />
<MATCHING_FILE NAME="Effects\PanTiltEffects.dll" SIZE="114176" SIZE_OF_IMAGE="0x1F000" CHECKSUM="0xF7396258" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/11/2015 14:28:43" FROM_LINK_DATE="12/11/2015 14:28:43" UPTO_LINK_DATE="12/11/2015 14:28:43" EXPORT_NAME="PanTiltEffects.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x69F61585" />
<MATCHING_FILE NAME="Effects\SoundEffects.dll" SIZE="64512" SIZE_OF_IMAGE="0x13000" CHECKSUM="0x17F27DD0" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="12/11/2015 14:28:21" FROM_LINK_DATE="12/11/2015 14:28:21" UPTO_LINK_DATE="12/11/2015 14:28:21" EXPORT_NAME="SoundEffects.dll" EXE_WRAPPER="0x0" CRC_CHECKSUM="0x3DE5DDB3" />
</EXE>
<EXE NAME="Qt5Core.dll" FILTER="CMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="Qt5Core.dll" SIZE="4077568" SIZE_OF_IMAGE="0x3E9000" CHECKSUM="0xEE70F3FC" BIN_FILE_VERSION="5.4.1.0" BIN_PRODUCT_VERSION="5.4.1.0" PRODUCT_VERSION="5.4.1.0" FILE_DESCRIPTION="C++ application development framework." COMPANY_NAME="Digia Plc and/or its subsidiary(-ies)" PRODUCT_NAME="Qt5" FILE_VERSION="5.4.1.0" ORIGINAL_FILENAME="Qt5Core.dll" LEGAL_COPYRIGHT="Copyright (C) 2014 Digia Plc and/or its subsidiary(-ies)." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x50029" FROM_BIN_FILE_VERSION="5.4.1.0" FROM_BIN_PRODUCT_VERSION="5.4.1.0" UPTO_BIN_FILE_VERSION="5.4.1.0" UPTO_BIN_PRODUCT_VERSION="5.4.1.0" LINK_DATE="07/08/2015 09:06:33" FROM_LINK_DATE="07/08/2015 09:06:33" UPTO_LINK_DATE="07/08/2015 09:06:33" EXPORT_NAME="Qt5Core.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xCE2D1DF3" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1036288" SIZE_OF_IMAGE="0x140000" CHECKSUM="0x3F678FA3" BIN_FILE_VERSION="6.3.9600.17056" BIN_PRODUCT_VERSION="6.3.9600.17056" PRODUCT_VERSION="6.3.9600.17031" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.3.9600.17031 (winblue_gdr.140221-1952)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFEC4C" LINKER_VERSION="0x60003" FROM_BIN_FILE_VERSION="6.3.9600.17056" FROM_BIN_PRODUCT_VERSION="6.3.9600.17056" UPTO_BIN_FILE_VERSION="6.3.9600.17056" UPTO_BIN_PRODUCT_VERSION="6.3.9600.17056" LINK_DATE="03/19/2014 23:55:24" FROM_LINK_DATE="03/19/2014 23:55:24" UPTO_LINK_DATE="03/19/2014 23:55:24" EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" CRC_CHECKSUM="0xAD7B62EC" />
</EXE>
</DATABASE>
--------------------------------------------------------------------------
Jp
Posts: 251
Joined: Thu Dec 03, 2015 10:14 am
Operating System: Windows
Location: France

Post by Jp »

That's weird, normally you should have a dialog asking to send us a crash report :/
Do you have some files in the crashes folder of your DVC4 installation folder ?
Don't forget to mark the post as answered when you find the answer to your question ;)
Please use the "Operating System" field in your preferences for better support :)

JRock
PolDavril
Posts: 477
Joined: Tue Nov 17, 2015 6:48 pm
Operating System: Windows
Location: Belgium
Contact:

Post by PolDavril »

No, there is no "crashes" directory in the installation folder.

DVC4 was installed in "C:\Program Files\DVC4 Beta" on my computer.

I uninstalled it from that folder and reinstalled it again to the default folder of the installer (C:\Daslight Virtual Controller 4 Beta).
It seems that it does not crash anymore at exit.
It seems that the crash issue occurs when another install directory is chosen.
Maybe a clue...
Jp
Posts: 251
Joined: Thu Dec 03, 2015 10:14 am
Operating System: Windows
Location: France

Post by Jp »

Hi
Just tried, yes it crash and we have a fix for the next beta and a workaround :) start DVC4 with admin privileges and it should be ok :wink:
Don't forget to mark the post as answered when you find the answer to your question ;)
Please use the "Operating System" field in your preferences for better support :)

JRock
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