Daslight DVC4 Gold Crashed

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PMServices
Posts: 10
Joined: Thu Oct 27, 2016 5:45 pm
Operating System: Mac OS X

Daslight DVC4 Gold Crashed

Postby PMServices » Tue May 08, 2018 8:22 pm

Hello DasLight Team,

I switched on a DMX device + and -. The DMX cable seems to have passed through the DMX chain via GND 12v. Which has caused the USB port to break and maybe more.

We now want to try to simply swap the USB port and hope that it will work again. The question is, if that is not so, is there the possibility to order a cheaper Daslight DVC4 Gold over you? Because they are so expensive because of the software Lizence? Or you can order a replacement board?

Benno
Posts: 529
Joined: Tue Mar 31, 2015 3:31 pm
Location: Brighton
Contact:

Re: Daslight DVC4 Gold Crashed

Postby Benno » Tue May 15, 2018 2:53 pm

Hi there,

Apologies we do not sell components separately for the interfaces. However you can create an RMA to get the device examined and we can give you an estimate for a repair? store.daslight.com/create_ticket

Kind regards
Benno
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