Hello, i just purchase a dvc3 gzm but somehow on the hardware manager it says that the device is not connected. I saw the troubleshooting and did all of them but i still have the problem.
At the beggining it was read and said that i had to update the firmware, which i did but once again, trobule.
I need your help on this urgently.
Thanks
DVC3
Re: DVC3
Hey,
Could you please give me :
- The interface's serial number
- The OS you're using
- The Daslight version you're using
Thank you in advance.
Regards,
Could you please give me :
- The interface's serial number
- The OS you're using
- The Daslight version you're using
Thank you in advance.
Regards,
TomHat
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
-
Alan Bravo
- Posts: 5
- Joined: Thu Aug 30, 2018 4:37 pm
- Operating System: Windows
Re: DVC3
hey tom.
interface serial number: im looking in the box, but i dont have any and the interface doesnt has it as well.
OS: daslight 4
Daslight version: as i just purchased the interface, i download the newest version.
I bought the interface with one of your dealers in Mexico (Hermes Music)
Thanks and waiting for any comments
_______________________________
interface serial number: im looking in the box, but i dont have any and the interface doesnt has it as well.
OS: daslight 4
Daslight version: as i just purchased the interface, i download the newest version.
I bought the interface with one of your dealers in Mexico (Hermes Music)
Thanks and waiting for any comments
_______________________________
TomHat wrote:Hey,
Could you please give me :
- The interface's serial number
- The OS you're using
- The Daslight version you're using
Thank you in advance.
Regards,
Re: DVC3
Hey,
If you can't figure out the interface's serial number, I can only advise you to chose one of these two options :
- Submit a ticket on our website to start a support procedure (you'll send us your interface so we can test it and figure our what's going wrong)
- Contact the dealer that sold you the interface, and get it switched for another one.
Our support center :
https://store.daslight.com/fr/support
Hope this helps.
Regards,
If you can't figure out the interface's serial number, I can only advise you to chose one of these two options :
- Submit a ticket on our website to start a support procedure (you'll send us your interface so we can test it and figure our what's going wrong)
- Contact the dealer that sold you the interface, and get it switched for another one.
Our support center :
https://store.daslight.com/fr/support
Hope this helps.
Regards,
TomHat
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
--
Daslight Support
Mail : [email protected]
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500
-
Alan Bravo
- Posts: 5
- Joined: Thu Aug 30, 2018 4:37 pm
- Operating System: Windows
Re: DVC3
Hello Tom,
I dont know if this is the interface serial number 39112402. I got it from the bill the company sent me.
Please let me know. Never the less im contacting them but they dont have the serial number as well.
I will let you know.
Thanks and regards
I dont know if this is the interface serial number 39112402. I got it from the bill the company sent me.
Please let me know. Never the less im contacting them but they dont have the serial number as well.
I will let you know.
Thanks and regards
TomHat wrote:Hey,
If you can't figure out the interface's serial number, I can only advise you to chose one of these two options :
- Submit a ticket on our website to start a support procedure (you'll send us your interface so we can test it and figure our what's going wrong)
- Contact the dealer that sold you the interface, and get it switched for another one.
Our support center :
https://store.daslight.com/fr/support
Hope this helps.
Regards,