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Installation problem and error codes

Posted: Sat Dec 02, 2017 12:41 pm
by Jesper
I have tried to install the DVC4 from Cameo but it doesn't connect and I get alot of error codes like: XHL-NAP, XHL-65, XHL-12, XHL-25 when I try to update Hardware Manager.

Re: Installation problem and error codes

Posted: Mon Dec 04, 2017 8:43 am
by TomHat
Hey,

What version of the software are you installing ?
What interface are you using exactly ?
And how are you trying to update Hardware Manager ?

Regards,

Re: Installation problem and error codes

Posted: Mon Dec 04, 2017 10:11 am
by Jesper
Hey
I have the SIUDI9B.
Software version MAy 03 2017 (17.503.8081.1221)
1.7.8-23080-SVN (MAR 21 2017)

I'm clicking on the device in the Hardware Manager and the message box appears that says "Update Hardware Manager or contact mnufacturor. Error code- XHL-NAP.
But I can't update anything and different error codes appears every time I try to fix the problem.

I have Windows 8 OS.

Regards Jesper

Re: Installation problem and error codes

Posted: Mon Dec 04, 2017 2:42 pm
by TomHat
Hey,

These error messages appear when there is a problem with the interface. Please engage an RMA procedure from our website : https://store.daslight.com/fr/repair.

Regards,

Re: Installation problem and error codes

Posted: Mon Dec 04, 2017 4:06 pm
by Jesper
Dear Sir
I'm really sorry but I don't have the time for you to respond on my questions once a day.
I need to solve this problem much quicker.
The unit hasn't been worjing since I got it.
Either you provide me with a telephone number for quick support or i send the unit back due
to lack of support.

Regards Jesper

Re: Installation problem and error codes

Posted: Mon Dec 04, 2017 4:56 pm
by TomHat
Sir,

I believe the phone number you are looking for is visible in my signature at all times, in case our customers would need to reach us (French AND English speaking support) directly.

Just in case, here comes the email address to technical support:
support@daslight.com

Hope this helps.

Regards,