Controller doesn't start

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complynx
Posts: 2
Joined: Tue Dec 22, 2020 4:50 pm
Operating System: Windows

Controller doesn't start

Postby complynx » Tue Dec 22, 2020 4:57 pm

I have a GZM(ish) controller, and I had it working for long, and now it died one of a sudden.
I can't boot it into normal nor bootloader mode.
As you can see on the attached image, it has power LED lightened and all others just faintly glowing
Checked USB port and chord

Can anybody provide any support on how to fix it?
photo_2020-12-22_19-55-14.jpg
photo_2020-12-22_19-55-14.jpg (117.51 KiB) Viewed 818 times

TomHat
Posts: 975
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Controller doesn't start

Postby TomHat » Wed Dec 23, 2020 9:53 am

Hello,

Please contact our support team here : https://store.daslight.com/en/support

Best regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

killer_keks11
Posts: 1
Joined: Sun Jan 10, 2021 11:21 am
Operating System: Windows

Re: Controller doesn't start

Postby killer_keks11 » Sun Jan 10, 2021 11:23 am

I have the same issue with my DVC4 GZM.
I would be interested to know if the problem could be solved. Especially how.

P-Low
Posts: 61
Joined: Wed Feb 27, 2019 9:53 am
Location: Brighton
Contact:

Re: Controller doesn't start

Postby P-Low » Mon Jan 11, 2021 12:11 pm

Hello

For all instances of this scenario, we need each user to contact our tech support team to verify your interface. Please contact our support team here : https://store.daslight.com/en/support

Kind Regards
Daslight Technical Support

Davidhomes
Posts: 4
Joined: Tue Jan 26, 2021 6:10 pm
Operating System: Windows

Re: Controller doesn't start

Postby Davidhomes » Thu Jan 28, 2021 4:29 am

I have exactly the same issue... Has anyone been able to sort it out please kindly post the solution. ........ Is it a software or hardware issue thanks.


Was it when you connected the connected the console to the latest software update??
Please if anyone sorted it out send an email to mikesanderswest@gmail.com thank you

TomHat
Posts: 975
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Controller doesn't start

Postby TomHat » Thu Jan 28, 2021 11:43 am

Hello,

Your really just need to contact our support team here : https://store.daslight.com/en/support . Everything will be taken care of from there. There is nothing more that can be done from this forum on this issue.

Kind Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

FranzH
Posts: 5
Joined: Mon Dec 28, 2020 12:23 am
Operating System: Windows

Re: Controller doesn't start

Postby FranzH » Mon Feb 01, 2021 9:40 pm

Have the exact same problem. My interface looks just like the one in the first post.
I cannot find the serial number sticker needed to create at ticket..

complynx
Posts: 2
Joined: Tue Dec 22, 2020 4:50 pm
Operating System: Windows

Re: Controller doesn't start

Postby complynx » Mon Feb 01, 2021 10:08 pm

Davidhomes wrote:I have exactly the same issue... Has anyone been able to sort it out please kindly post the solution. ........ Is it a software or hardware issue thanks.


Was it when you connected the connected the console to the latest software update??
Please if anyone sorted it out send an email to mikesanderswest@gmail.com thank you


It was not while updating, I just connected it and it went dead. I presume, something got burned, but I don't have a schematics to probe it and fix it.

BTW, the dead one is still on my desk.

Davidhomes
Posts: 4
Joined: Tue Jan 26, 2021 6:10 pm
Operating System: Windows

Re: Controller doesn't start

Postby Davidhomes » Thu Feb 04, 2021 4:46 am

Was it the updated version software version you connected it to... And secondly it's possible it was bought from another supplier not daslight.... I got to realise this when the software crashed the console... Possibly the update manipulated something in the console let's say the setup or the programmed console integrated circuits (ic) too bad I can't create a ticket or rather I don't think I'd get a solution to this cause It wasn't bought from daslight store .... Guess it is what it is.... When I get much funds I will and must get this console cause it's quite a nice innovation cheers... I know it's a software problem it's just rewired programming the console is still good. Nice one from the software devs

TomHat
Posts: 975
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Controller doesn't start

Postby TomHat » Thu Feb 18, 2021 8:43 am

Hello,

If you can't find the serial number, just write "111111" as serial in your ticket. The number is useful for our support team, but not yet essential at this point. The important thing here is that you get your problem solved.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500


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