DVC4 GZM not working on latest update

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darkfire
Posts: 4
Joined: Fri May 29, 2020 6:02 pm
Operating System: Windows

DVC4 GZM not working on latest update

Postby darkfire » Fri May 29, 2020 6:06 pm

My interface is recognized by the machine and shows up in the daslight hardware manager, however when clicking on this an error is displayed.

"Please update hardware manager or please contact the manufacturer"

When clicking OK on this a message is show next to my device information saying

"Please contact support center. XHL-NAP"

If i connect the interface to a machine running an earlier build of daslight such as April 2019 I get no issues and this functions as expected.

Is there a fix for this problem?

Windows 10, tested on multiple machines, can replicate consistenly.

output from hardware manager:

Name: Siudi_7B
Type: SIUDI7B
Bus: DasUsb
State:
Serial: 128322
HWUID:0301500F-AF1DA063-5A037428-F50020C6
ProductName:DVC4 GOLD ZM
ProductCode: 481
Firmware Version:1.24
Firmware Date:2018-12-13 11:13:03
Settings:
> Longitude:-73.95
> Latitude:40.75
> Time Zone:-300
> Simple Summer DST:25/3
> Simple Winter DST:30/10
> Enable Ethernet:true
> DHCP:true
> Address:192.168.1.20
> Mask:255.255.255.0
> Gateway:192.168.1.1
> Name:Siudi_7B
> Scene:true
> Scene Number:
> Last Scene:false
> Simulate the last date/time trigger:false
> Time/Calendar:true
> IR:0
> Ports:true
> Ports Replay:false
> Ports Binary:true
> Pages Priority:0
> Scene Fade:true
> Force Scene fade Time:false
> Force Scene fade Time duration:0
> Dimmer:true

TomHat
Posts: 921
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: DVC4 GZM not working on latest update

Postby TomHat » Fri Jun 05, 2020 12:22 pm

Hello,

Please contact our support center via our website. You'll get an answer shortly.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

darkfire
Posts: 4
Joined: Fri May 29, 2020 6:02 pm
Operating System: Windows

Re: DVC4 GZM not working on latest update

Postby darkfire » Fri Jun 05, 2020 6:04 pm

Thanks for the response :)

I've raised a ticket with the details from above


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