Installation problem and error codes

The top of the range Daslight product, with miniSD memory and 3 DMX universes

Moderators: TomHat, simonB, Benno

Jesper
Posts: 3
Joined: Sat Dec 02, 2017 12:31 pm
Operating System: Windows

Installation problem and error codes

Postby Jesper » Sat Dec 02, 2017 12:41 pm

I have tried to install the DVC4 from Cameo but it doesn't connect and I get alot of error codes like: XHL-NAP, XHL-65, XHL-12, XHL-25 when I try to update Hardware Manager.

TomHat
Posts: 390
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Installation problem and error codes

Postby TomHat » Mon Dec 04, 2017 8:43 am

Hey,

What version of the software are you installing ?
What interface are you using exactly ?
And how are you trying to update Hardware Manager ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

Jesper
Posts: 3
Joined: Sat Dec 02, 2017 12:31 pm
Operating System: Windows

Re: Installation problem and error codes

Postby Jesper » Mon Dec 04, 2017 10:11 am

Hey
I have the SIUDI9B.
Software version MAy 03 2017 (17.503.8081.1221)
1.7.8-23080-SVN (MAR 21 2017)

I'm clicking on the device in the Hardware Manager and the message box appears that says "Update Hardware Manager or contact mnufacturor. Error code- XHL-NAP.
But I can't update anything and different error codes appears every time I try to fix the problem.

I have Windows 8 OS.

Regards Jesper

TomHat
Posts: 390
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Installation problem and error codes

Postby TomHat » Mon Dec 04, 2017 2:42 pm

Hey,

These error messages appear when there is a problem with the interface. Please engage an RMA procedure from our website : https://store.daslight.com/fr/repair.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

Jesper
Posts: 3
Joined: Sat Dec 02, 2017 12:31 pm
Operating System: Windows

Re: Installation problem and error codes

Postby Jesper » Mon Dec 04, 2017 4:06 pm

Dear Sir
I'm really sorry but I don't have the time for you to respond on my questions once a day.
I need to solve this problem much quicker.
The unit hasn't been worjing since I got it.
Either you provide me with a telephone number for quick support or i send the unit back due
to lack of support.

Regards Jesper

TomHat
Posts: 390
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: Installation problem and error codes

Postby TomHat » Mon Dec 04, 2017 4:56 pm

Sir,

I believe the phone number you are looking for is visible in my signature at all times, in case our customers would need to reach us (French AND English speaking support) directly.

Just in case, here comes the email address to technical support:
support@daslight.com

Hope this helps.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500


Return to “DVC4 GZM / DVC3 GZM / DVC2 GZM”

Who is online

Users browsing this forum: No registered users and 1 guest