Daslight Forum

Hi everyone, I got a second hand interface but I can not find how to connect it because DVC1, 2 and # can't detect the hardware, I run Win 7 64 bits, I've tried to find the right controller with no succes. Can any of you let me know can I make it work?
I tried to upload an image but I couldn't, inside the interface says: DVCG-4
Thanks.

Abel

Hello,

If you try to detect your interface using the software HardwareManager (installed with Daslight4), what does it say ?
If you want to upload images, wrap them into a .zip archive file, and send this archive.

Best regards,

Thanks so much for reply. Hardware Manager is not able to detect the interface.

Abel.

Hello,

In that case, please contact Daslight support through the website :
https://store.daslight.com/fr/support

Best regards,

Hi TomHat:

As I do not have serial number is not possible to send the requests.

Abel.

Hello,

You should be able to open the plastic box (just 2 screws to unscrew) and find the serial number inside.

Regards,

Seems like I have a similar issue, it doesn't detect the hardware for some reason. When I get back to my Czech real estate https://tranio.com/czech-republic/ I will write to the Daslight support through the website that have been mentioned here. Lets see if it is fixable.

Kesot wrote:Seems like I have a similar issue, it doesn't detect the hardware for some reason. When I get back to the Czech Republic and don't fix RPA compatibility https://voximplant.com/blog/what-is-rpa-technology with the Daslight interfaces through the website that have been mentioned here. Lets see if it is fixable.

I don't think that the problem is in the compatibility. It looks like you are having some software problems