Software Update Problem

[ivangzz]

When I upgrade to the new version of Daslight NOT recognize my interface. show me the software in demo mode, and tells me to update the BIOS of the interface, but when I try do not recognize, what is the problem?

my software version is December 2009, and work with 64-bit Windows 7
GOLD DVC2 ZM Interface
Model SLESA-U7

Translated by google. Should have a forum in Spanish.

[simonB]

Please start by downloading and installing the latest DVC2 version. This is Jul6 2010.

1. connect the interface, wait a minute
2. Go to tools.exe which can be found in the daslight root directory, select firmware and update the firmware
3. Wait 2 minutes whilst the firmware is updated the the interface resets
4. Close tools.exe, then start DVC2

Let me know if DVC2 or tools.exe do not detect the interface

[GBlive]

Hi,
I have a pretty similar problem updating the DVC2 software:
I use a new notebook and I need the actual midi control features.

My interface:
DASLIGHT DVC 2 GOLD DMX 512 bought at 11/4/2006
Serial A8507660
Firmware Nov 23 2004 from a firmware.exe downloaded in oct 2007
Win7/32Bit

The actual version 12/13/2010 ist not running because system shows error when connectiing the interface to usb port.

I do some analyzing. I install the original drivers from CD and windows shows the interface running without any problems. But DVC2 do not recognize the interface and leave in "Demo Mode". I simply install and deinstall all my archived downloaded versions of DVC2 and detect the last running software is from may 2007. Only that version shows the connected interface. The july-version 2007 do not detect the interface anymore.
Running the latest version of the "Tool" do also not detect my interface. So any update of the firmware is not possible.

What can I do to make the actual software/driver running? Is there another way updating the firmware?

regards
GB

[simonB]

Hi, please e-mail or PM me your serial number and I will make some tests

[layout]

Hello
have a similar problem.
My hardware DASLIGHT DVC 2 GOLD DMX 512
My laptop windows 7 64 bit
my numbers SIUDI 293755810
Software Daslight Virtual Controller 3 and 2 not recognize the interface.
Also, the program does not recognize the tool.exe interface.
What can I do?

[simonB]

This interface is not 64 bit compatible. You must upgrade the interface or use a 32 bit version of Windows

[the-hubmaster]

Why does it not work?

On the download site your wrote:
"Daslight Virtual Controller 2. Compatible with all DVC2 USB-DMX interfaces and windows XP, Vista and 7."

[simonB]

Yes, it is compatible with XP, vista and 7, but you must use 32 bit versions

[raima55]

This is complete garbage customer service. I don't understand why there isn't a greater outcry out there for a 64-bit driver. It's not like there have been major advances in the DMX512 protocol. Make us a 64-bit driver damn it! We paid good money for these controllers, and expected them to last!

Computer technology evolves rapidly, and companies should keep up with that. The consumer shouldn't have to buy new hardware or downgrade their system as the only two options. What BS.

[simonB]

I can offer a special deal on an upgrade, but we discontinued this range of interfaces several years before 64 bit operating systems were available.