SIUDI 5A USB device descriptor request failed

512 In, 512 out or 2x512 out. Stand Alone memory (512 out)

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jon007
Posts: 5
Joined: Sun Mar 18, 2018 9:28 am
Operating System: Windows

SIUDI 5A USB device descriptor request failed

Postby jon007 » Sun Mar 18, 2018 9:36 am

Hello. SIUDI 5A ver: 1.31 daslight has ceased to be defined in the Windows, writes an unknown device, on the box indicator 8.8., What can I do? The battery was soldering, it does not help, it is 2.9 c. The yellow power LED and red DMX are on. With the system or what they did not, turned off the computer piece of iron worked, turned on does not work. I connected to different machines the result is the same everywhere.

TomHat
Posts: 546
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: SIUDI 5A USB device descriptor request failed

Postby TomHat » Fri Mar 23, 2018 2:11 pm

Hey,

Please open a ticket on Daslight's website about this problem. You can open a ticket from the SUPPORT CENTER tab :
- https://store.daslight.com/fr/support

They will help you with your problem.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

jon007
Posts: 5
Joined: Sun Mar 18, 2018 9:28 am
Operating System: Windows

Re: SIUDI 5A USB device descriptor request failed

Postby jon007 » Sat Mar 24, 2018 4:15 am

There's a ticket hanging for a week, unanswered.

TomHat
Posts: 546
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: SIUDI 5A USB device descriptor request failed

Postby TomHat » Mon Mar 26, 2018 6:46 am

Hey,

Sorry to read. Could you please give me your ticket number ?

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

jon007
Posts: 5
Joined: Sun Mar 18, 2018 9:28 am
Operating System: Windows

Re: SIUDI 5A USB device descriptor request failed

Postby jon007 » Mon Mar 26, 2018 6:53 am

Hello. Ticket 7370

jon007
Posts: 5
Joined: Sun Mar 18, 2018 9:28 am
Operating System: Windows

Re: SIUDI 5A USB device descriptor request failed

Postby jon007 » Mon Mar 26, 2018 8:40 am

does not allow the site (https://store.daslight.com/ru/support), writes: Error User not authorised to shop.

TomHat
Posts: 546
Joined: Tue Feb 23, 2016 9:11 am
Location: France
Contact:

Re: SIUDI 5A USB device descriptor request failed

Postby TomHat » Wed Mar 28, 2018 1:33 pm

Hey,

I believe someone contacted you about your ticket now. This should all be sorted soon.

Regards,
TomHat
--
Daslight Support

Mail : france@daslight.com
Phone (French) : +33 (0) 616 427 588
Phone (English) : +44 (0) 7 481 811 500

jon007
Posts: 5
Joined: Sun Mar 18, 2018 9:28 am
Operating System: Windows

Re: SIUDI 5A USB device descriptor request failed

Postby jon007 » Wed Mar 28, 2018 1:41 pm

The topic can be closed decided to update the interface of the program on the site.


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