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by SteffenF
Wed Apr 24, 2019 7:50 pm
Forum: Daslight 4
Topic: DVC4 Gold Controllers deactivate after time
Replies: 5
Views: 289

Re: DVC4 Gold Controllers deactivate after time

Hi smile, The device which disconnected hast shown "01" in the display and the green light blinks slowly but brighter. Disconnecting from USB and reconnect makes it work again in Daslight 4, and the display switchts from "01" to "PC". Same symptoms here with DVC4 Gold b...
by SteffenF
Mon Apr 22, 2019 6:54 pm
Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
Topic: DVC4 Gold random USB disconnects from PC back to 01 causing blackouts
Replies: 7
Views: 411

Re: DVC4 Gold random USB disconnects from PC back to 01 causing blackouts

Dear Support,

some PC guy recommended to try to use either
- an external power supply or
- an USB Hub with dedicated power supply or
- an Y-Cable which is usually used if one USB port doesn't provided sufficient V/mA

Which option would be possible or recommended for DVC4 Gold ?

Regards,
Frank
by SteffenF
Sat Apr 20, 2019 6:57 pm
Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
Topic: DVC4 Gold random USB disconnects from PC back to 01 causing blackouts
Replies: 7
Views: 411

Re: DVC4 Gold random USB disconnects from PC back to 01 causing blackouts

Hello TomHat, all, thx for the offer to replace the daslight. We went to out local shop with this discussion and got a new daslight from them. The bad news is that the blackout issue also occurs with the new daslight. :-( It seems to be very bad luck, very unlikely, that both daslights have the same...
by SteffenF
Thu Apr 11, 2019 7:34 pm
Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
Topic: DVC4 Gold random USB disconnects from PC back to 01 causing blackouts
Replies: 7
Views: 411

DVC4 Gold random USB disconnects from PC back to 01 causing blackouts

Hi, we use a DVC4 Gold with DVC3 software in cocktail bar Software latest DVC3 from March 2017 DVC4 Gold firmware 1.11 Windows 10 Pro on latest updates as of today No permanent internet connection No other software installed / running Issue description: Software is started and interface is recognise...

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