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by TomHat
Tue Nov 20, 2018 10:04 am
Forum: Daslight 4
Topic: PAN / TILT problems
Replies: 3
Views: 55

Re: PAN / TILT problems

Hello,

Sorry about the delay. I'm not sure I understand what the problem is exactly.
Pustervik wrote:I can get the pan/tilt to work fine using the faders - but the grid in the palette triggers uPan and uTilt
Do you mean that the grid only triggers uPan and uTilt ? And no Pan, no Tilt ?

Regards,
by TomHat
Tue Nov 20, 2018 9:58 am
Forum: Daslight 4
Topic: fixtures show light gris - not editable
Replies: 1
Views: 12

Re: fixtures show light gris - not editable

Hello, I think your problem comes from the fact that your session isn't set to the right fixture family tab . In Daslight4, when you use several types of fixtures, they are sorted by type, so you can chose to only edit one kind of fixtures, or all of them (general tab). You might want to select the ...
by TomHat
Mon Nov 19, 2018 3:34 pm
Forum: Daslight 4
Topic: Daslight 4 Hue Curve Effect Bug
Replies: 1
Views: 89

Re: Daslight 4 Hue Curve Effect Bug

Hello, i tried to use the 'all - hue' option to fade randomly between colours I'm not sure I understand correctly what you're trying to do here. The "HUE" sine effect will affect the color that has been set on the fixture. You cannot use only this "HUE" sine effect. So here is my...
by TomHat
Mon Nov 19, 2018 3:08 pm
Forum: Daslight 4
Topic: Daslight 4 shutdown problem
Replies: 1
Views: 55

Re: Daslight 4 shutdown problem

Hello, Please answer these 2 questions : - I assume the interface is plugged to your PC, right ? - Does this problem also appear when you only turn off Daslight4 ? Or is it only when you turn off the computer ? It seems like "lights ON" is the default state of your lights, which they go ba...
by TomHat
Mon Nov 19, 2018 3:00 pm
Forum: Daslight 4
Topic: Feature requests
Replies: 1
Views: 42

Re: Feature requests

Hello, First of, thanks for the feedback. New ideas are always so valuable to us. I understand what you need there, I'm just afraid we won't be able to implement them into Daslight 4, for multiple reasons. Although, I will write them down into our list of ideas for next versions of Daslight. Thanks ...
by TomHat
Mon Nov 19, 2018 2:55 pm
Forum: Virtual 3D Simulator
Topic: neglected libraries
Replies: 1
Views: 20

Re: neglected libraries

Hello,

We're very sorry you're experiencing issues using our SSL libraries. Please let us know which files are defective and we'll report them to the service in charge.

Regards,
by TomHat
Mon Nov 19, 2018 2:53 pm
Forum: Virtual 3D Simulator
Topic: Menus/toolbars can't be opened
Replies: 1
Views: 14

Re: Menus/toolbars can't be opened

Hello,

Which version of Windows OS are you using ?

Regards,
by TomHat
Mon Nov 19, 2018 2:49 pm
Forum: Daslight 4
Topic: DasLight Crashes and long Save & Loading by big projects
Replies: 2
Views: 61

Re: DasLight Crashes and long Save & Loading by big projects

Hello, I can assure you we're working on a more stable version of our software. If you'll allow me, I will actually send you a private version for you to test and let us know if your crash problem was fixed in it. About the save/load time of big projects, I'm afraid there is not much we can do about...
by TomHat
Mon Nov 19, 2018 2:40 pm
Forum: Daslight 4
Topic: Bug: LTP overrites Fadings, new value isnt stored as LTP
Replies: 1
Views: 18

Re: Bug: LTP overrites Fadings, new value isnt stored as LTP

Hello,

Sorry to read you're experiencing issues using our software... Which version of Daslight4 are you using ?

Regards,
by TomHat
Mon Nov 19, 2018 2:36 pm
Forum: Virtual 3D Simulator
Topic: Luminaires are automatically relocated by default
Replies: 2
Views: 30

Re: Luminaires are automatically relocated by default

Hello,

Which version of EasyView2 are you using ?
Which version of Daslight4 are you using ?

Regards,
by TomHat
Fri Nov 09, 2018 12:45 pm
Forum: Daslight 4
Topic: Changing effect parameters
Replies: 2
Views: 79

Re: Changing effect parameters

Hey,

If you just wish to change one static value in all steps at once, you can select all steps in your scene and set said value directly. Otherwise, if it's an effect param you wish to change, ou need to generate a new effect, I'm afraid.

Regards,
by TomHat
Tue Nov 06, 2018 8:07 am
Forum: Daslight 4
Topic: Scene indicator in Show Mode
Replies: 1
Views: 77

Re: Scene indicator in Show Mode

Hey,

If you add the scenes' button into your Show Mode panel, it should be highlighted when the scene is triggered. Is it not ?

Regards,
by TomHat
Tue Nov 06, 2018 8:05 am
Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
Topic: DVC4 Gold mini USB fragile connector
Replies: 2
Views: 81

Re: DVC4 Gold mini USB fragile connector

Hey,

Duely noted. Thanks for reporting this, I'll pass this on to the right people. Note that we have thought to add type-C connectors to our new models, instead of mini-USB. Hope this fits ours customers needs better.

Regards,
by TomHat
Tue Nov 06, 2018 8:03 am
Forum: Daslight 4
Topic: error in Daslight 4
Replies: 1
Views: 69

Re: error in Daslight 4

Hello,

This means daslight tried to perform an action that was not possible (like trying to read page 101 in a book that only has 100 pages).

This is an important error for us to fix. Could you please tell me what you were doing at the time the software crashed ? Can you reproduce it ?

Regards,
by TomHat
Fri Nov 02, 2018 10:24 am
Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
Topic: Unable to write stand alone show!
Replies: 1
Views: 58

Re: Unable to write stand alone show!

Hey,

Could you please send me your showfile, for test purpose ?

Regards,

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