Hello,

Sorry about the delay. I'm not sure I understand what the problem is exactly.

Pustervik wrote:I can get the pan/tilt to work fine using the faders - but the grid in the palette triggers uPan and uTilt

Do you mean that the grid only triggers uPan and uTilt ? And no Pan, no Tilt ?

Regards,

Hello, I think your problem comes from the fact that your session isn't set to the right fixture family tab . In Daslight4, when you use several types of fixtures, they are sorted by type, so you can chose to only edit one kind of fixtures, or all of them (general tab). You might want to select the ...

Hello, i tried to use the 'all - hue' option to fade randomly between colours I'm not sure I understand correctly what you're trying to do here. The "HUE" sine effect will affect the color that has been set on the fixture. You cannot use only this "HUE" sine effect. So here is my...

Hello, Please answer these 2 questions : - I assume the interface is plugged to your PC, right ? - Does this problem also appear when you only turn off Daslight4 ? Or is it only when you turn off the computer ? It seems like "lights ON" is the default state of your lights, which they go ba...

Hello, First of, thanks for the feedback. New ideas are always so valuable to us. I understand what you need there, I'm just afraid we won't be able to implement them into Daslight 4, for multiple reasons. Although, I will write them down into our list of ideas for next versions of Daslight. Thanks ...

Hello,

We're very sorry you're experiencing issues using our SSL libraries. Please let us know which files are defective and we'll report them to the service in charge.

Regards,

Hello,

Which version of Windows OS are you using ?

Regards,

Hello, I can assure you we're working on a more stable version of our software. If you'll allow me, I will actually send you a private version for you to test and let us know if your crash problem was fixed in it. About the save/load time of big projects, I'm afraid there is not much we can do about...

Hello,

Sorry to read you're experiencing issues using our software... Which version of Daslight4 are you using ?

Regards,

Hello,

Which version of EasyView2 are you using ?
Which version of Daslight4 are you using ?

Regards,

Hey,

If you just wish to change one static value in all steps at once, you can select all steps in your scene and set said value directly. Otherwise, if it's an effect param you wish to change, ou need to generate a new effect, I'm afraid.

Regards,

Hey,

If you add the scenes' button into your Show Mode panel, it should be highlighted when the scene is triggered. Is it not ?

Regards,

Hey,

Duely noted. Thanks for reporting this, I'll pass this on to the right people. Note that we have thought to add type-C connectors to our new models, instead of mini-USB. Hope this fits ours customers needs better.

Regards,

Hello,

This means daslight tried to perform an action that was not possible (like trying to read page 101 in a book that only has 100 pages).

This is an important error for us to fix. Could you please tell me what you were doing at the time the software crashed ? Can you reproduce it ?

Regards,

Hey,

Could you please send me your showfile, for test purpose ?

Regards,