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by TomHat
Fri Dec 06, 2019 8:57 am
Forum: Daslight 4
Topic: Impossible to control faders with Akai midimix
Replies: 1
Views: 70

Re: Impossible to control faders with Akai midimix

Hello,

Only channel faders that are attached to a fixture can work with MIDI.
Have you patched a fixture before trying to control your faders ?

Best regards,
by TomHat
Fri Dec 06, 2019 8:53 am
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC3 GZM random disconnects
Replies: 2
Views: 2712

Re: DVC3 GZM random disconnects

Hello,

Random disconnection often comes from a :
- A USB cable issue
- A USB port (computer) issue
- A USB connector (interface) issue

Please contact Daslight customer service via this page :
https://store.daslight.com/fr/support

Best regards,
by TomHat
Fri Dec 06, 2019 8:41 am
Forum: Daslight 4
Topic: Daslight 4 issues
Replies: 1
Views: 57

Re: Daslight 4 issues

Hello,

I send you a private message about it.

Best regards,
by TomHat
Mon Dec 02, 2019 8:34 am
Forum: Daslight 4
Topic: plantage visualiseur 3d
Replies: 2
Views: 63

Re: plantage visualiseur 3d

Bonjour,

Pourriez-vous s'il vous plait tester ce fichier et me dire si le problème est corrigé ?
SX-MH230 Beam 7R -FIXED.zip
(75.74 KiB) Downloaded 3 times

Cordialement,
by TomHat
Mon Dec 02, 2019 7:42 am
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: Error Code XHL-NAP
Replies: 1
Views: 31

Re: Error Code XHL-NAP

Hello,

Please create a ticket with no serial number (or 000000)

Regards,
by TomHat
Fri Nov 29, 2019 8:21 am
Forum: Daslight 4
Topic: DVC FUN no DMX on Mac
Replies: 1
Views: 52

Re: DVC FUN no DMX on Mac

Hello,

This sounds like there could be an issue with the interface.
Please contact out customer service via our website :
https://store.daslight.com/fr/support

Best regards,
by TomHat
Fri Nov 29, 2019 8:20 am
Forum: Daslight 4
Topic: Several Par 64, see all faders
Replies: 1
Views: 38

Re: Several Par 64, see all faders

Hello,

This view exists to show only the faders affecting the selected fixtures. If you only want to affect some fixtures, you can select only those and trigge the faders. Sadly there is no way of only showing the faders of your Par 64 in the faders view.

Regards,
by TomHat
Tue Nov 26, 2019 9:02 am
Forum: Daslight 4
Topic: Override scene errors.
Replies: 1
Views: 65

Re: Override scene errors.

Hello,

I am not sure I understand the problem exactly. If you wish to get help from Daslight's support team, please create a ticket using your account on daslight's website.

https://store.daslight.com/fr/support

Best regards,
by TomHat
Tue Nov 26, 2019 8:58 am
Forum: Daslight 4
Topic: Installation issues
Replies: 2
Views: 89

Re: Installation issues

Hello,

Have you tried installing the latest Beta version ?
Have you tried unchecking the "USB drivers" box in the install wizzard ? If this section causes issues, maybe skipping it could solve it till we fix the setup scripts.

Regards,
by TomHat
Tue Nov 26, 2019 8:54 am
Forum: DVC FUN
Topic: All lights on flash button
Replies: 1
Views: 92

Re: All lights on flash button

Hello,

Well you can create such scene with all the values you wish to apply. Make sure it's "Release mode" is set to not release anything, and you will be able to play it over all the other scenes without releasing them.

Regards,
by TomHat
Tue Nov 19, 2019 1:59 pm
Forum: Daslight 4
Topic: iclor4 prolem for new user.
Replies: 3
Views: 102

Re: iclor4 prolem for new user.

Hey,

I'm not sure I understand your problem here. The SSL file you've used for your showfile have nothing in common with the one you sent here.

Are you using the latest version of Daslight4 ?
Have you tried importing the SSL file you've sent here, and using this profile instead ?

Regards,
by TomHat
Tue Nov 19, 2019 7:58 am
Forum: Daslight 4
Topic: When starting up or reconnecting usb need to reselect universes
Replies: 1
Views: 57

Re: When starting up or reconnecting usb need to reselect universes

Hello,

I just sent you a link to a private version. Could you please let me know if the problem is fixed for you in this one ?

Best regards,
by TomHat
Mon Nov 18, 2019 7:58 am
Forum: Daslight 4
Topic: daslight4 does not upgrade to full mode
Replies: 2
Views: 101

Re: daslight4 does not upgrade to full mode

Hello, This is not a bug. Here you're talking about 2 different types of licences : - Add channels: Add 128 channels to use in LIVE or STAND ALONE mode - Unlock FULL mode: No limit in the amount of scenes that can be played at the same time by Daslight4 No limit in the amount of steps per scene Hope...
by TomHat
Thu Nov 14, 2019 8:39 am
Forum: Daslight 4
Topic: Lyre beam qui fonctionnent en réel mais ne s'éclairent pas en virtuel
Replies: 5
Views: 143

Re: Lyre beam qui fonctionnent en réel mais ne s'éclairent pas en virtuel

Okay, thank you for the info. As this now concerns a private Beta version only available to you, we'll continue this conversation in PM.

Regards,
by TomHat
Thu Nov 14, 2019 8:24 am
Forum: General Chatter
Topic: Software help
Replies: 5
Views: 153

Re: Software help

Hello,

You should be able to open the plastic box (just 2 screws to unscrew) and find the serial number inside.

Regards,

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