Hello,

If you can't find the serial number, just write "111111" as serial in your ticket. The number is useful for our support team, but not yet essential at this point. The important thing here is that you get your problem solved.

Regards,

Hello, Sorry for very late response. Thank you for your showfile. Have you had a chance to find a solution yourself ? In our understanding : the fade setting is the transition between steps, so after the 1st plays, and before the 2nd plays. So if you want a smooth transition, Set fade to 3 seconds t...

Hello, Sadly there is no compatibility between the Lightrider app and D4 software. Effects can't really be imported like that. It's a good idea though. We might consider it for next generations of our software. Effects in D4 are built in the Effect Generator, in the bottom part of the interface. Reg...

Hello, Sadly this is a situation that wasn't planned in Daslight4. Audio management is very basic in our software, mostly there to trigger "sound effects" more than whole songs. Although this is a really good point to be taken into consideration for next generations of our software... In o...

Hello,

You do indeed need a piece of DVC hardware connected to your software (via USB or Network, both work fine).
The hardware you'll need is either :
- DVC GZM (3 artNet universe)
- or DVC Fun + 1 ArtNet module bought from DmxSoft.com

Hope this helps.

Regards,

Hello,

You should have an option in the preferences window allowing you to chose "input only affects selected fixtures".

This might do the trick for you.

Regards,

Hello, Sending DMX signal using Daslight4 requires for you to have a specific DVC device connected to your computer. In your case, a DVC GZM or DVC Fun + ArtNet universe(s) are required. Connecting the device will let the software know you're using a Daslight4 licence allowing you to use ArtNet feat...

Hello,

Daslight 4 works with the DVC GZM version of the SIUDI-7B. Please write a ticket to our support team using our support page :
https://store.daslight.com/en/support

Regards,

Hello,

I'm afraid there is no easy way to fix this. You may need to either :
- Create several different scenes acting each on one aspect of your effect, and trigger the using some kind of MIDI commands
- Create one unique scene with all aspects mixed, using steps to specify key times

Regards,

Hello,
I just sent you a PM. Let's continue this conversation there

Regards,

Same for now

Alright, it seems there is a misunderstanding of my earlier advice here. Could you please send over your showfile (in a .ZIP archive) atached to your next message ? So I can check it quickly.

Regards,

Hello,

Your really just need to contact our support team here : https://store.daslight.com/en/support . Everything will be taken care of from there. There is nothing more that can be done from this forum on this issue.

Kind Regards,

Hello,
Please report immediately this issue to our support team via our ticket system on our website.
Here : https://store.daslight.com/en/support

Best regards,

Hey,

That's odd, what time values did you give your steps ?

Regards,