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by TomHat
Fri Jan 18, 2019 11:10 am
Forum: Daslight 4
Topic: TOO MANY FAILURES
Replies: 28
Views: 1110

Re: TOO MANY FAILURES

I'm contacting you over PM.

Regards,
by TomHat
Fri Jan 18, 2019 8:08 am
Forum: Daslight 4
Topic: New BUG in new Beta
Replies: 7
Views: 91

Re: New BUG in new Beta

[EDIT]
by TomHat
Thu Jan 17, 2019 4:32 pm
Forum: Virtual 3D Simulator
Topic: Easy View 2 - Scanners TILT calibration
Replies: 5
Views: 1257

Re: Easy View 2 - Scanners TILT calibration

Hello DivusJulius,

Indeed, it would be a good thing. Of course we try our best to get as many files fixed as possible, though we still have a lot left to fix.
Sorry you're experiencing this difficulty, hope you enjoy everything else about our softwares.

Best regards,
by TomHat
Thu Jan 17, 2019 4:28 pm
Forum: Daslight 4
Topic: New BUG in new Beta
Replies: 7
Views: 91

Re: New BUG in new Beta

Hello,

Okay, thank you for the extra details. We'll look into it for next version.
Sorry you're experiencing this difficulty.

Regards,
by TomHat
Thu Jan 17, 2019 4:27 pm
Forum: Daslight 4
Topic: TOO MANY FAILURES
Replies: 28
Views: 1110

Re: TOO MANY FAILURES

Does it happen too with a new show ? Or is it only when you try to edit this show ?
Thinking it could have to do with the resources needed to run the show itself. Some of our users really create huge shows that become quite resource consuming.

Regards,
by TomHat
Wed Jan 16, 2019 4:23 pm
Forum: Daslight 4
Topic: Sound Effects are not working...
Replies: 10
Views: 107

Re: Sound Effects are not working...

Hello all, Would you have the possibility to test the same thing on other computers ? I know this may sound dumb, but we cannot reproduce this problem on our local computers. Testing it on more computers may help figuring out the cause of this problem. Thank you for your understanding. Best regards,
by TomHat
Wed Jan 16, 2019 1:12 pm
Forum: Daslight 4
Topic: TOO MANY FAILURES
Replies: 28
Views: 1110

Re: TOO MANY FAILURES

Hey GERMAN,

Do you have the possibility to try the same things on another computer ? The bugs you're reporting to be system-related and I'd like to make sure there is no software running on your computer that could interfere with your Daslight4.

Regards,
by TomHat
Wed Jan 16, 2019 9:44 am
Forum: Daslight 4
Topic: New BUG in new Beta
Replies: 7
Views: 91

Re: New BUG in new Beta

Hello,

Are you sure you're using the right key ?
Please note that the shortcut for "BPM RESET" and "TAP" buttons are different, even though it's the same button.
(just pointing this out because we've gotten the question earlier)

Hope this helps.

Regards,
by TomHat
Wed Jan 16, 2019 9:17 am
Forum: Daslight 4
Topic: TOO MANY FAILURES
Replies: 28
Views: 1110

Re: TOO MANY FAILURES

Hello,

Please try again now.

Regards,
by TomHat
Wed Jan 16, 2019 8:11 am
Forum: General Chatter
Topic: Importing objects and visualising their potential
Replies: 1
Views: 23

Re: Importing objects and visualising their potential

Hello,

You may import files with format *.dae and *.x in EasyView2 3D software.
(see image below)
EV2-.png
EV2-.png (52.19 KiB) Viewed 20 times

Hope this helps.

Regards,
by TomHat
Mon Jan 14, 2019 11:15 am
Forum: Daslight 4
Topic: Sound Effects are not working...
Replies: 10
Views: 107

Re: Sound Effects are not working...

Hello, Really strange your effect generator looks as it does when you have selected Bar Graph effect... It should look as follows : BarGraph.png How do you change effect in your list ? Do you scroll through the list ? Do you click on the effect ? Using touch screen ? Normal screen ? Thank you in adv...
by TomHat
Mon Jan 14, 2019 10:53 am
Forum: Daslight 4
Topic: Save/load bug Showtec Phantom 50 mk2/25 wash
Replies: 1
Views: 75

Re: Save/load bug Showtec Phantom 50 mk2/25 wash

Hello,

Please make sure you're using the latest version of Dasight4/EasyView2 available on our website.
This sounds like a known bug that's been fixed in latest beta.

Regards,
by TomHat
Mon Jan 14, 2019 10:51 am
Forum: Daslight 4
Topic: midi controller
Replies: 1
Views: 48

Re: midi controller

Hey, If you plug the MIDI console and your interface to your computer, you should find both the console and the interface in the software. Make sure to install the right pilots if needed, though. Also, we do not have this model of MIDI console in our offices, so we cannot help you more than this, I'...
by TomHat
Mon Jan 14, 2019 10:15 am
Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
Topic: SIUDI7B broken after device name change
Replies: 3
Views: 38

Re: SIUDI7B broken after device name change

Hello,

Please write a ticket on this website :
https://store.daslight.com/fr/support

Thanks in advance.

Regards,
by TomHat
Fri Jan 11, 2019 12:19 pm
Forum: Daslight 4
Topic: SUGERENCIA
Replies: 1
Views: 103

Re: SUGERENCIA

Hey,

That would be for Daslight5 then. I'll add it to our list of ideas for next version of our software.
Thanks for your feedback !

Regards,

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