Hello, Which version of Daslight4 are you using ? We have already corrected flickering problems. Maybe yours is a different one. We'll look into this for next beta. It happens when its being generated and I just want a curve effect on my brightness. Could you please send me your showfile, for test p...

Hey, If you can't figure out the interface's serial number, I can only advise you to chose one of these two options : - Submit a ticket on our website to start a support procedure (you'll send us your interface so we can test it and figure our what's going wrong) - Contact the dealer that sold you t...

Hello,

Sorry to read you're experiencinf issues using our product. Could you please send us your showfile, for test purpose ?

You can send it to this address : thomas@daslight.com
Thanks in advance.

Regards,

Hey,

Could you please give me :
- The interface's serial number
- The OS you're using
- The Daslight version you're using

Thank you in advance.

Regards,

Bonjour, Comment fait on pour passer toute mes scenes dans le show pour les utilise avec ma tablette et easy remote Il vous faut créer un bouton de show pour chaque scène que vous voulez jouer dans EasyRemote. Pour ce faire : en mode EDIT, maintenez ALT appuyé, et cliquez sur une scène. Ceci va ajou...

Hello,

Just a few questions :
- Which model of the DVC3 interface do you have ?
- Does MIDI work again once you have disconnected the interface ?

Thank you for you answers.

Regards,

Hey, PROBLEM 1: The slider move but return to zero valuee - move the uPan and uTilt to any value: now i can move the Pan and Tilt A position value is actually just one and the same value. If either Tilt OR uTilt differs from one fixture to the other, the software considers they have different positi...

Hey,

Sorry you're experiencing trouble using this fixture profile. Could you pelase try using this file instead ?

Hope this helps.
Regards,

Hello,

Sorry to read you're experiencing technical difficulties with your interface. Please, contact our support center on this website :
https://store.daslight.com/fr/support

Your interface will be taken in, repaired and sent back to you.

Regards,

Hey,

This button is a general dimmer, it should affect your show according to the option :

2- go from 0 to 125 continuously during 2 seconds

Regards,

Hey, - Are you using the latest version available on our website ? ( I just mean to make sure we'll be talking about the same version of the software) -Are you sure you are using the correct SSL file ? ( Sometime just using the wrong file or the wrong mode can case the problem) - Have you tried cont...

Hey,

Thanks for reporting, sorry you experienced this.
We'll look into it for next version.

Regards,

Hello, Sorry this reply comes so late. What version of the software are you using ? Is it delivered with DVC3 or Daslight4 ? If this is the one delivered with Daslight4 , everything that comes bellow concerns your case : Please, download the .exe file at this link and copy it in your scanlibrary edi...

Hello,

Could you please send me the serial number to your interface ?

Regards,

Hello,

Please make sure that :
- you are using the latest version available on our website
- your firewall is disabled

and try again.

Hope this helps.
Regards,