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by TomHat
Fri Sep 21, 2018 7:43 am
Forum: Daslight 4
Topic: Flickering Curve effect
Replies: 2
Views: 28

Re: Flickering Curve effect

Hello, Which version of Daslight4 are you using ? We have already corrected flickering problems. Maybe yours is a different one. We'll look into this for next beta. It happens when its being generated and I just want a curve effect on my brightness. Could you please send me your showfile, for test p...
by TomHat
Fri Sep 21, 2018 7:15 am
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC3
Replies: 4
Views: 22

Re: DVC3

Hey, If you can't figure out the interface's serial number, I can only advise you to chose one of these two options : - Submit a ticket on our website to start a support procedure (you'll send us your interface so we can test it and figure our what's going wrong) - Contact the dealer that sold you t...
by TomHat
Wed Sep 19, 2018 3:06 pm
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC4 GZM slows down in stand alone
Replies: 1
Views: 58

Re: DVC4 GZM slows down in stand alone

Hello,

Sorry to read you're experiencinf issues using our product. Could you please send us your showfile, for test purpose ?

You can send it to this address : thomas@daslight.com
Thanks in advance.

Regards,
by TomHat
Wed Sep 19, 2018 3:03 pm
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC3
Replies: 4
Views: 22

Re: DVC3

Hey,

Could you please give me :
- The interface's serial number
- The OS you're using
- The Daslight version you're using

Thank you in advance.

Regards,
by TomHat
Wed Sep 19, 2018 3:00 pm
Forum: Daslight 4
Topic: live a show
Replies: 1
Views: 66

Re: live a show

Bonjour, Comment fait on pour passer toute mes scenes dans le show pour les utilise avec ma tablette et easy remote Il vous faut créer un bouton de show pour chaque scène que vous voulez jouer dans EasyRemote. Pour ce faire : en mode EDIT, maintenez ALT appuyé, et cliquez sur une scène. Ceci va ajou...
by TomHat
Tue Sep 18, 2018 1:02 pm
Forum: Virtual Controller 3
Topic: DVC3 or Midi but not together
Replies: 1
Views: 136

Re: DVC3 or Midi but not together

Hello,

Just a few questions :
- Which model of the DVC3 interface do you have ?
- Does MIDI work again once you have disconnected the interface ?

Thank you for you answers.

Regards,
by TomHat
Tue Sep 18, 2018 1:00 pm
Forum: Virtual Controller 3
Topic: DVC 3 - Pan and Tilt problem
Replies: 2
Views: 112

Re: DVC 3 - Pan and Tilt problem

Hey, PROBLEM 1: The slider move but return to zero valuee - move the uPan and uTilt to any value: now i can move the Pan and Tilt A position value is actually just one and the same value. If either Tilt OR uTilt differs from one fixture to the other, the software considers they have different positi...
by TomHat
Tue Sep 18, 2018 12:50 pm
Forum: Virtual 3D Simulator
Topic: Only white no color
Replies: 1
Views: 57

Re: Only white no color

Hey,

Sorry you're experiencing trouble using this fixture profile. Could you pelase try using this file instead ?
Rogue R1 Beam.zip
(78.06 KiB) Downloaded 1 time

Hope this helps.
Regards,
by TomHat
Tue Sep 18, 2018 8:44 am
Forum: Daslight 4
Topic: Light - Dark Theme
Replies: 10
Views: 880

Re: Light - Dark Theme

Hello,

Sorry to read you're experiencing technical difficulties with your interface. Please, contact our support center on this website :
https://store.daslight.com/fr/support

Your interface will be taken in, repaired and sent back to you.

Regards,
by TomHat
Tue Sep 18, 2018 8:39 am
Forum: DVC FUN
Topic: third button
Replies: 3
Views: 29

Re: third button

Hey,

This button is a general dimmer, it should affect your show according to the option :

2- go from 0 to 125 continuously during 2 seconds


Regards,
by TomHat
Fri Aug 17, 2018 1:27 pm
Forum: Daslight 4
Topic: JMAZ Crazy Spot 60 Moving Head
Replies: 2
Views: 79

Re: JMAZ Crazy Spot 60 Moving Head

Hey, - Are you using the latest version available on our website ? ( I just mean to make sure we'll be talking about the same version of the software) -Are you sure you are using the correct SSL file ? ( Sometime just using the wrong file or the wrong mode can case the problem) - Have you tried cont...
by TomHat
Fri Aug 17, 2018 1:18 pm
Forum: Daslight 4
Topic: App Crash when programming
Replies: 3
Views: 196

Re: App Crash when programming

Hey,

Thanks for reporting, sorry you experienced this.
We'll look into it for next version.

Regards,
by TomHat
Fri Aug 17, 2018 8:50 am
Forum: Scanlibrary
Topic: Scanlibrary crashes when click on buttons
Replies: 1
Views: 178

Re: Scanlibrary crashes when click on buttons

Hello, Sorry this reply comes so late. What version of the software are you using ? Is it delivered with DVC3 or Daslight4 ? If this is the one delivered with Daslight4 , everything that comes bellow concerns your case : Please, download the .exe file at this link and copy it in your scanlibrary edi...
by TomHat
Fri Aug 17, 2018 8:38 am
Forum: DVC FUN
Topic: License downgrade?
Replies: 1
Views: 75

Re: License downgrade?

Hello,

Could you please send me the serial number to your interface ?

Regards,
by TomHat
Wed Aug 08, 2018 12:08 pm
Forum: Daslight 4
Topic: DVC4 Remote app Verbindung geht nicht
Replies: 2
Views: 131

Re: DVC4 Remote app Verbindung geht nicht

Hello,

Please make sure that :
- you are using the latest version available on our website
- your firewall is disabled

and try again.

Hope this helps.
Regards,

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