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by TomHat
Thu Jan 23, 2020 9:33 am
Forum: Daslight 4
Topic: quantity univers
Replies: 1
Views: 18

Re: quantity univers

Hello,

Your DVC4 GZM is capable of outputting 3 DMX universe. It also unlocks 3 DMX universe within the software to output over Artnet.

So you got in total 6 universe available :
- 3 over XLR cables
- 3 over ArtNet

Hope this answers your question.

Best regards,
by TomHat
Thu Jan 23, 2020 9:22 am
Forum: Virtual 3D Simulator
Topic: Easy View 2 Beta constrains object proportions/ratio
Replies: 2
Views: 21

Re: Easy View 2 Beta constrains object proportions/ratio

Hello,

You should be able to resize your object using the size controls to the right of your EV2 window.
scale.png
scale.png (97.9 KiB) Viewed 18 times

Hope this helps.

Best regards,
by TomHat
Thu Jan 23, 2020 7:30 am
Forum: Virtual 3D Simulator
Topic: Easy view 2 Beta - "unable to find /base.dae file"
Replies: 5
Views: 145

Re: Easy view 2 Beta - "unable to find /base.dae file"

Hello,

Is there any chance you could provide us with a video of this bug ?

Regards,
by TomHat
Thu Jan 23, 2020 7:27 am
Forum: Daslight 4
Topic: Can blackout be make to exclude some channels?
Replies: 2
Views: 23

Re: Can blackout be make to exclude some channels?

Hey, Sadly I don't think this would be possible with Daslight4. Blackout really affects all dimmer, iris and shutter channels. Maybe you could try deviding your scenes so that dimmer and color values would be contained in separate scenes. That way you could browse through your scenes , turn off the ...
by TomHat
Wed Jan 22, 2020 2:36 pm
Forum: Daslight 4
Topic: Surface Pro 7 Window to small
Replies: 1
Views: 31

Re: Surface Pro 7 Window to small

Hello,

I think you need to look into your screen resolution for this. Daslight4 cannot be resized, so maybe try reducing your screen resolution.

Best regards,
by TomHat
Tue Jan 21, 2020 10:35 am
Forum: Daslight 4
Topic: Daslight4 Jan 2020 3d bug
Replies: 4
Views: 96

Re: Daslight4 Jan 2020 3d bug

Hey,

Okay we might have identified the source fo the issue. Could you please send us your 3D show file ?
You can add it into a .zip file and attach it to your response.

Thanks in advance.

Regards,
by TomHat
Tue Jan 21, 2020 8:57 am
Forum: Daslight 4
Topic: daslight 4 Jan 2020 XHL-NAP
Replies: 5
Views: 86

Re: daslight 4 Jan 2020 XHL-NAP

Hello,

We'll continue this conversation over PM.

Regards,
by TomHat
Mon Jan 20, 2020 2:01 pm
Forum: Daslight 4
Topic: daslight 4 Jan 2020 XHL-NAP
Replies: 5
Views: 86

Re: daslight 4 Jan 2020 XHL-NAP

I'm not sure I understand your last message. Did you create a ticket ?
by TomHat
Mon Jan 20, 2020 10:47 am
Forum: Daslight 4
Topic: daslight 4 Jan 2020 XHL-NAP
Replies: 5
Views: 86

Re: daslight 4 Jan 2020 XHL-NAP

Hello,

Please send us a message through our tickets system :
https://store.daslight.com/en/support

A technician will answer shortly.

Regards,
by TomHat
Mon Jan 20, 2020 10:45 am
Forum: Daslight 4
Topic: Daslight4 Jan 2020 3d bug
Replies: 4
Views: 96

Re: Daslight4 Jan 2020 3d bug

Hello, Thanks for reporting, and sorry you're experiencing issues using EasyView2. I just reported this to the developpers in charge of this software. A fix should be available soon. In order to help them identify the source of the issue, could you send me the problematic SSL file used in your show ...
by TomHat
Mon Jan 20, 2020 10:37 am
Forum: Daslight 4
Topic: Resize window
Replies: 1
Views: 39

Re: Resize window

Hello,

Sadly we won't be able to shrink it more than this. As you can see, the software isn't exactly made to be shrunk this much already.
Maybe you could try setting a different screen resolution on your computer ?

Regards,
by TomHat
Mon Jan 20, 2020 10:33 am
Forum: Daslight 4
Topic: Bug: lost Midi Settings on every startup
Replies: 18
Views: 2413

Re: Bug: lost Midi Settings on every startup

Hey, have you tried using the latest Official release last week ?
Your problem should be fixed there. Set all your missing midi settings, save and try reopening your show.

Let me know if this fixes your issue or not.

Regards,
by TomHat
Mon Jan 20, 2020 10:29 am
Forum: Easy Remote
Topic: Bugy and sometimes slow
Replies: 1
Views: 31

Re: Bugy and sometimes slow

Hello, This issue is due to the communication protocol used between Daslight4 and the EasyRemote app. Sadly sometimes some packages get lost and your app doesn't get the info saying this or that scene has been started/stopped. We'll look into a better way of handling ER communication. Sorry about th...
by TomHat
Mon Jan 20, 2020 10:25 am
Forum: DVC FUN
Topic: Dry contacts I/O scene change up/down
Replies: 1
Views: 29

Re: Dry contacts I/O scene change up/down

Hello, First of, you need to make sure you have purchased the DVC Fun's Dry Contacts Ports module from the website store.dmxsoft.com. If that's already done, you'll need to set the Dry Contacts settings for each scene using Daslight4's Scene properties view : Ports.png These settings will be written...
by TomHat
Thu Jan 16, 2020 8:15 am
Forum: Virtual 3D Simulator
Topic: Easy view 2 Beta - "unable to find /base.dae file"
Replies: 5
Views: 145

Re: Easy view 2 Beta - "unable to find /base.dae file"

Hello,

Thanks for your feedback, we'll look into this one too.

Regards,

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