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by TomHat
Thu Feb 20, 2020 7:42 am
Forum: Daslight 4
Topic: 3D Visualizer: Cameo Hydrabeam SSL file issue
Replies: 1
Views: 200

Re: 3D Visualizer: Cameo Hydrabeam SSL file issue

Hello, We are terribly sorry you're experiencing this crash. This is not the first time we hear about it since we released the Official version. A fix for this issue will be delivered with next Beta version. About your SSL file issue, please make sure you're using the correct EasyView2 and D4 softwa...
by TomHat
Thu Feb 20, 2020 7:33 am
Forum: Daslight 4
Topic: 6 pic of universel
Replies: 4
Views: 132

Re: 6 pic of universel

Hey,

Every universe provides 512 channels.

DVC4 GZM goes:
- XLR 1 (OUTPUT) : 512 channels
- XLR 2 (OUTPUT or INPUT) : 512 channels
- XLR 3 (OUTPUT or INPUT) : 512 channels
- + 3 Artnet universe : 3 x 512 channels

Regards,
by TomHat
Thu Feb 20, 2020 7:30 am
Forum: Daslight 4
Topic: Daslight 4 Make Explorer.exe crash
Replies: 2
Views: 31

Re: Daslight 4 Make Explorer.exe crash

Hello, Have you tried installing the software on another computer ? It seems google-searching this error shows the error is more linked with a problem on the computer than a problem with the software. Any chance you could try installing the software on another computer ? Of course we wouldn't want t...
by TomHat
Mon Feb 10, 2020 8:54 am
Forum: Daslight 4
Topic: Daslight crashes on APC mini faders
Replies: 3
Views: 114

Re: Daslight crashes on APC mini faders

Hello,

Since they are not motorized, you can just disable MIDI feedback on them when editing MIDI mapping.

That way MIDI will only go one way : Console -> software

Hope this helps.

Regards,
by TomHat
Mon Feb 10, 2020 8:52 am
Forum: Daslight 4
Topic: Daslight 4 crashes on MacOS Catalina
Replies: 1
Views: 73

Re: Daslight 4 crashes on MacOS Catalina

Hello,

I believe your problem is linked with the following issue :
viewtopic.php?f=19&t=5156#p15094

Regards,
by TomHat
Mon Feb 10, 2020 8:50 am
Forum: DVC FUN
Topic: Dry contacts I/O scene change up/down
Replies: 3
Views: 318

Re: Dry contacts I/O scene change up/down

Hello,

Sadly there is no way to do this using the port triggers. You may do this using the buttons on the interface, though.

Best regards,
by TomHat
Thu Feb 06, 2020 9:48 am
Forum: Daslight 4
Topic: Daslight4 Jan 2020 3d bug
Replies: 5
Views: 235

Re: Daslight4 Jan 2020 3d bug

Hello,

If you have other showfiles we can test, please send them to us, we'll bne releasing a fix in next version of D4.
Thanks a lot for your feedback.

Best regards,
by TomHat
Thu Feb 06, 2020 9:47 am
Forum: Daslight 4
Topic: Bug: lost Midi Settings on every startup
Replies: 19
Views: 2728

Re: Bug: lost Midi Settings on every startup

Okay, we'll look into it for next version.

Best regards,
by TomHat
Thu Feb 06, 2020 9:45 am
Forum: Daslight 4
Topic: Some of my lights no longer working
Replies: 1
Views: 61

Re: Some of my lights no longer working

Hello,

You'll need to be more specific, what do you mean exactly by "stopped working" ?

Best regards,
by TomHat
Thu Feb 06, 2020 9:44 am
Forum: Daslight 4
Topic: New version and now older version crash easyview on every action
Replies: 3
Views: 137

Re: New version and now older version crash easyview on every action

Hello,

This is a known issue. We heard of it after we released the latest official. Sorry about this. We are looking into it and will release a fix with next version of D4.

Best regards,
by TomHat
Wed Feb 05, 2020 8:42 am
Forum: Virtual 3D Simulator
Topic: Easy view 2 Beta - "unable to find /base.dae file"
Replies: 7
Views: 459

Re: Easy view 2 Beta - "unable to find /base.dae file"

Hello,

Thank you for your feedback. I passed this on to the developpers in charge of EasyView2.

Regards,
by TomHat
Wed Feb 05, 2020 8:22 am
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC4 with Light Rider App
Replies: 12
Views: 5728

Re: DVC4 with Light Rider App

Hello,

Your GZM should be connected to your router using ethernet cable. The app should be connected to the same network via WIFI.

Hope this helps.

Regards,
by TomHat
Wed Feb 05, 2020 7:41 am
Forum: Daslight 4
Topic: daslight 4 Jan 2020 XHL-NAP
Replies: 7
Views: 251

Re: daslight 4 Jan 2020 XHL-NAP

Hello,

Please contact our support service via the "contact" form on our website.

Regards,
by TomHat
Tue Feb 04, 2020 1:34 pm
Forum: Daslight 4
Topic: Override dimming from scenes
Replies: 2
Views: 90

Re: Override dimming from scenes

Hello,

Alt+click your scene's dimmer slider in the LIVE view.
It'll add your slider into your SHOW view.

ER 2.png
ER 2.png (76.38 KiB) Viewed 79 times
ER 1.png
ER 1.png (46.55 KiB) Viewed 79 times


Hope this helps.

Regards,
by TomHat
Tue Feb 04, 2020 1:29 pm
Forum: Daslight 4
Topic: Easy View 2
Replies: 1
Views: 82

Re: Easy View 2

Hello,

EasyView2 is only used to show fixtures in a 3D environment. If you want to edit your fixtures' values, you'll need Daslight4 to run in parallele.

Regards,

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