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by TomHat
Wed Apr 17, 2019 1:28 pm
Forum: DVC4 GOLD / DVC3 GOLD / DVC2 GOLD
Topic: DVC4 Gold random USB disconnects from PC back to 01 causing blackouts
Replies: 3
Views: 68

Re: DVC4 Gold random USB disconnects from PC back to 01 causing blackouts

Hello everyone, First of, we're very sorry to read about these issues you're having using your DVC interfaces. This very much sounds like a defective USB connector problem. Please, contact our support team as soon as possible by creating a ticket on this page : https://store.daslight.com/en/support ...
by TomHat
Mon Apr 01, 2019 8:09 am
Forum: Daslight 4
Topic: DasLight 4 GZM
Replies: 3
Views: 138

Re: DasLight 4 GZM

Hey, The interface shouldn't "detect" your moving head. The interface sends a signal, that's received and interpreted by your moving head. Are you sure you have set the right address for your moving head ? If so, please contact our hardware support team at this address : https://store.dasl...
by TomHat
Tue Mar 26, 2019 8:27 am
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC 4 GZM
Replies: 8
Views: 1229

Re: DVC 4 GZM

Hello,

Sorry for late answer. If you get the XHL-NAP error, please contact our support team via our website by creating a ticket.
Link here : https://store.daslight.com/en/support

Regards,
by TomHat
Mon Mar 18, 2019 8:04 am
Forum: DVC4 GZM / DVC3 GZM / DVC2 GZM
Topic: DVC 4 GZM
Replies: 8
Views: 1229

Re: DVC 4 GZM

Hello,

You could eiter create the fixture profile yourself using the ScanLibrary Editor software delivered with your Daslight4 software, or you could order your SSL File for free from our technicians via this web page : https://store.daslight.com/fr/request_ssl .

Hope this helps.

Regards,
by TomHat
Mon Mar 18, 2019 8:03 am
Forum: Daslight 4
Topic: Jump To Random Scenes
Replies: 1
Views: 271

Re: Jump To Random Scenes

Hello,

Sorry this feature doesn't exist in Daslight4.

Regards,
by TomHat
Tue Mar 12, 2019 2:29 pm
Forum: Daslight 4
Topic: Problem with MIDI faders in the devices palettes
Replies: 6
Views: 368

Re: Problem with MIDI faders in the devices palettes

Hello, Thanks for taking the time to document exactly how you're reproducing the bug. I have now tried it and couldn't manage to reproduce the bug with Daslight's February 5th version. Now all I can think of is that the bug comes from something else in your showfile. Could you please send me your sh...
by TomHat
Fri Mar 08, 2019 2:32 pm
Forum: Daslight 4
Topic: How to save your Stage in Visualizer
Replies: 1
Views: 138

Re: How to save your Stage in Visualizer

Hello,

You should be able to save your layout using the "CTRL+S" command or via the "File->save..." menu.

Hope this helps.

Regards,
by TomHat
Wed Mar 06, 2019 4:33 pm
Forum: Daslight 4
Topic: Shortcut Listing of Midi settings
Replies: 3
Views: 196

Re: Shortcut Listing of Midi settings

Hey, Just in case this would do the job for you, you could look into the shortcuts tab in the preference window of Daslight4. Thinking of it, I'm was thnking maybe that's what you're actually looking for. If not, I'd like to hear more about what you would need so I can maybe write it into our list o...
by TomHat
Mon Feb 25, 2019 3:20 pm
Forum: Daslight 4
Topic: Problem with MIDI faders in the devices palettes
Replies: 6
Views: 368

Re: Problem with MIDI faders in the devices palettes

Hello,

Sorry this is confusing. Could you please try either to make a video of the problem, or use screenshots to support your explanation ? I can't reproduce the problem as I understood it.

Thank you in advance.

Regards,
by TomHat
Mon Feb 25, 2019 8:13 am
Forum: Daslight 4
Topic: Martin Wizard not showing in 3D visualizer
Replies: 5
Views: 294

Re: Martin Wizard not showing in 3D visualizer

Hello, Alright, thanks for sending over the documentation. Now I know where your issue comes from. EasyView cannot handle mirror drum swivel/rotation yet. It has simply not been implemented at this point. Sorry about that ! I'll pass this on to the developpers in charge of EasyView. Sorry for the in...
by TomHat
Mon Feb 25, 2019 8:01 am
Forum: Daslight 4
Topic: I REALLY NEED YOU !
Replies: 1
Views: 157

Re: I REALLY NEED YOU !

Hello, If you want to edit the pan/tilt channels in your scenes, you can select all steps at once in the scene and edit the values (via pan/tilt grid or faders, both will work). But this will only give you a static effect. So if you're trying to edif a dynamic pan/tilt effect created with the effect...
by TomHat
Mon Feb 25, 2019 7:56 am
Forum: Easy Remote
Topic: Permanent new loading
Replies: 1
Views: 211

Re: Permanent new loading

Hello,

We take note of your feedback for next version of EasyRemote, but we can't prevent this ER app from reloading the page everytime there is a change of focus.

Regards,
by TomHat
Fri Feb 22, 2019 12:51 pm
Forum: Daslight 4
Topic: Martin Wizard not showing in 3D visualizer
Replies: 5
Views: 294

Re: Martin Wizard not showing in 3D visualizer

Hello,

Would you happen to have the technical sheet (or manual, or whatever document showing the technical specifications of the device) ? If you do, could you send it here (in a .zip file) so we can have a quick look ?

Regards,
by TomHat
Fri Feb 22, 2019 12:46 pm
Forum: Daslight 4
Topic: Software crashed
Replies: 1
Views: 187

Re: Software crashed

Hello,

I'm not sure I understand this part : " shortcut settings to my I/O port".

Could you please be more specific, so I can understand what it is exactly that causes the crash ? Please feel free to use screenshots to illustrate your problem.

Thanks in advance.

Regards,
by TomHat
Fri Feb 22, 2019 12:43 pm
Forum: Daslight 4
Topic: (2017-10-17-015) BUG ? - Effect enabled when Live is locked
Replies: 3
Views: 1281

Re: (2017-10-17-015) BUG ? - Effect enabled when Live is locked

Hello,

You can access it the same way in LIVE mode as in EDIT mode. Just select your fixtures and start editing an effect. The screenshot above should help you find the Effect Generator.

Regards,

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